Q: What is "performance engineered" metallurgy?
A: "Performance engineered" metallurgy is a process by which we choose the best-suited materials to maximize wear ability and toughness.

Q: How do I know if I have a wear problem?
A: All knives wear, we will analyze the application and recommend a material to increase your up time.

Q: I have a chipping problem, what can I do to overcome it?
A: Chipping problems can be tackled by increasing the degree of the primary bevel.

Q: Light gage sheared strips stick to our shear blades, is there a solution?
A: To eliminate this sticky problem, we can "de-mag" the blades after sharpening!

Q: The ends of my paper trimmer knife are digging into the plastic cutting stick, but the center is not touching it, why is this?
A: The knife has "edge-bow", we have both "edge-bow" and "flatness" straightening capabilities.

Q: How can we reduce paper dust?
A: Paper dust can be reduced by "super-finishing" the cutting edge to a 0-2Ra surface finish. We have capabilities to super finish both straight and circular knives.

Q: What is your turn around time for sharpening?
A: Our normal turn around time for sharpening is five days or less, emergency re-grinding is usually not a problem!

Q: Why should I use a nickel binder tungsten carbide?
A: We recommend using a nickel binder tungsten carbide when there is a corrosion issue.

Q: Do you sinter hip your tungsten carbide knives?
A: Yes, every tungsten carbide knife manufactured is sinter hipped to eliminate any micro porosity.

Q: Do you have a stocking program for specially manufactured machine knives?
A: We are happy to initiate a "make and hold for release" stocking program tailored to your company’s usage. Call us at 888-665-1200 to discuss your special requirements.

Q: What is the lead time if I order a custom made knife?
A: Normal lead-times are 4-8 weeks, but could be longer depending on the material being used to manufacture the knife.

Q: Does your company accept credit cards?
A: Yes, we accept Visa, MasterCard and American Express.